Thriving Vines Counseling and Consulting is approved to offer continuing education by the Florida Board of Clinical Social Work, Marriage and Family Therapy, and Mental Health Counseling. Provider Number 50-42448 Exp. 03/31/2027

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Thriving Vines Counseling and Consulting is fully committed to conducting all activities in strict conformance with the American Counseling Association’s Code of Ethics. Thriving Vines Counseling and Consulting will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be responsibility of the practice owner. While Thriving Vines Counseling and Consulting goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, it recognizes that complaints do and will arise. We will do our best to anticipate problems and, when they do present themselves, will attempt to alleviate complaints as quickly as possible.

 

Grievance Policy

When a complaint, either verbally or written, is filed with the owner, the following guidelines are followed with respect to achieving resolution:

1. Complaints relative to a speaker or workshop leader, contents of instructional materials being presented, or an individual educational style being utilized, the individual voicing disapproval is requested to first address concerns to the presenter. If the presenter is not available, place his/her comments in writing. Owner will convey these comments to the speaker while maintaining confidentiality of the complainant.

2. If the complaint concerns a continuing education activity, its content, level of presentation, or facilities in which the event is being held, owner will attempt to resolve the mater as expeditiously as possible. If the offered resolution (resolutions may include, but

not be limited to partial/full refund of fees paid; credit toward future event) not satisfactory to the individual filing the complaint, then further action may be taken. In the later instance, the individual is requested to place his/her complaint in writing to the attention of the owner. The complaint is then reviewed by the owner. A written response will be issued within 30 days of receipt of the written complaint. Within 30 days of the resolution rendered by the owner, the complainant may file a written appeal to the owner. The decision of the owner is final.

 

Refund Policy

All refund requests must be made in writing within 14 days of the scheduled CE event. Every effort will be made to achieve resolution, including, but not limited to: refund of fees, substitution of course purchased, or credit provided for future course.

Please contact Brooklyn Hancock, Owner, Thriving Vines Counseling and Consulting, for additional information at:

407-906-6167 or admin@thrivingvinescc.com

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Cancellations

We have the right to cancel the event 5 days prior if registration is below 5 participants. In the event that the training is cancelled, a full refund will be provided.